Website Policies
Madeleine's Pilates
Last updated: September 2026
Privacy Policy
1
Madeleine's Pilates respects your privacy and is committed to protecting your personal information.
Information we collect
When you contact us through this website, we may collect information such as your name, email address, telephone number and any other information you choose to include in your message.
We only collect information that you voluntarily provide and that is reasonably necessary to respond to your enquiry.
How we use your information
We use your information to:
Respond to your enquiry
Provide information about our classes and services
Communicate with you about Madeleine's Pilates
Manage and administer enquiries
We will not sell or rent your personal information or provide it to third parties for their own marketing purposes.
Protecting your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
We retain your information only for as long as reasonably necessary, or where we are required to do so by law.
Your rights
Madeleine's Pilates respects your rights under applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
You may request access to, correction of or deletion of your personal information, subject to applicable legal requirements.
For any privacy-related questions, please contact us using the details below.
Madeleine's Pilates
madsginn@hotmail.com
+27 (0)83 309 9907
Terms & Conditions
2
By using this website, you agree to use it for lawful purposes and in a way that does not interfere with the use of the website by others.
The information on this website is provided for general information purposes. While we make reasonable efforts to ensure that the information is accurate and up to date, Madeleine's Pilates does not guarantee that all information will always be complete, accurate or current.
All text, photographs, graphics, logos and other content on this website belong to Madeleine's Pilates or are used with permission. They may not be copied, reproduced or used without prior permission.
Madeleine's Pilates reserves the right to update or change the website and its content at any time.
Pilates & Exercise
Pilates and physical exercise involve physical activity and may carry a risk of injury.
The information provided on this website is for general information and is not intended to constitute medical advice, diagnosis or treatment.
You are responsible for determining whether Pilates or exercise is appropriate for you. If you have any concerns about participating safely, we recommend seeking advice from an appropriate healthcare professional before beginning an exercise programme.
Booking & Cancellation Policy
3
Classes are booked directly with Madeleine's Pilates and are subject to availability.
Please provide as much notice as possible if you need to cancel or change a booking. Our cancellation policy helps us manage limited class spaces fairly and gives other clients the opportunity to attend.
Cancellations made more than 24 hours before a class:
You may cancel or reschedule your booking without losing your class.
Cancellations made less than 24 hours before a class:
The class may be forfeited and no credit or refund will normally be provided.
No-shows
If you do not attend a booked class and have not cancelled in advance, the class may be forfeited and no refund or credit will normally be provided.
Exceptional circumstances
We understand that unexpected circumstances can arise. If you are unable to attend due to an emergency or other exceptional circumstance, please contact us as soon as possible.
Madeleine's Pilates may consider exceptions to the cancellation policy at its discretion.
Changes or cancellations by Madeleine's Pilates
If we need to cancel or change a class, we will provide reasonable notice wherever possible and will offer an appropriate alternative, credit or refund where applicable.
Refund Policy
4
Payments for classes, packages or memberships are made directly with Madeleine's Pilates and are not processed through this website.
Class bookings
Refunds for cancelled classes are subject to our Booking & Cancellation Policy.
Where a refund is applicable, it will normally be made using the original payment method.
Class packs
Class packs are generally non-refundable once purchased. Unused classes cannot normally be exchanged for cash or transferred to another person.
Memberships
Membership payments are generally non-refundable once the membership period has commenced.
Where memberships are renewed on a recurring basis, future payments can be cancelled in accordance with the terms of the relevant membership.
Classes cancelled by Madeleine's Pilates
If Madeleine's Pilates cancels a class and cannot provide a suitable alternative, an appropriate credit or refund will be offered.
Consumer rights
Nothing in this Refund Policy is intended to limit or exclude any rights you may have under applicable South African consumer protection legislation.
Questions
If you have any questions about bookings, cancellations or refunds, please contact:
Madeleine's Pilates
madsginn@hotmail.com
+27 (0)83 309 9907